Deskripsi Pekerjaan
Are you a passionate animal lover with a knack for professional administration? The Wagington Pet Hotels Int'l Pte. Ltd. is looking for an organized, detail-oriented, and friendly Administrative Executive to join our prestigious team in Tanglin. As a luxury pet hotel, we pride ourselves on providing world-class care, and our front-of-house administration is the heartbeat of our operations.
In this role, you will be the first point of contact for our discerning clients and their beloved furry companions. We are seeking a motivated individual who can thrive in a fast-paced environment, manage booking systems efficiently, and ensure that our hotel operations run seamlessly. If you have experience in office support and a genuine love for dogs and cats, we would love to meet you.
Tanggung Jawab
- Manage daily front-desk operations, including guest check-ins, check-outs, and scheduling appointments.
- Provide exceptional customer service to pet owners, addressing inquiries via phone, email, and in-person visits.
- Maintain accurate client records and pet profiles within our booking management system.
- Coordinate with the pet care team to ensure specific dietary or medical requirements are communicated effectively.
- Handle general administrative tasks such as inventory tracking, filing, and office supply management.
- Process payments and maintain accurate billing records for services rendered.
- Maintain a clean, organized, and welcoming reception area that reflects our luxury brand standards.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in Business Administration or related field.
- At least 1-2 years of proven experience in an administrative or customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills.
- Strong verbal and written communication skills with a professional, friendly demeanor.
- Demonstrated passion for animal welfare and a positive attitude toward working in a pet-centric environment.
- Ability to multitask effectively in a high-demand service environment.
- Strong problem-solving skills and the ability to remain calm under pressure.