Deskripsi Pekerjaan
We are seeking a highly organized Administrative & Live Support Specialist to join our dynamic team in the West Region. This pivotal role combines operational excellence with exceptional client interaction, making it ideal for multitaskers who thrive in fast-paced environments. You'll be the backbone of our daily operations, ensuring seamless workflows while delivering real-time support to our valued clients.
In this position, you'll manage administrative processes, coordinate team activities, and serve as the first point of contact for inquiries. We value proactive problem-solvers who can juggle multiple priorities while maintaining a customer-centric approach. Our collaborative team culture recognizes hard work with competitive compensation and growth opportunities. If you're passionate about efficiency and supporting others, this role offers a rewarding opportunity to make tangible impact.
Tanggung Jawab
- Oversee daily administrative operations including scheduling, documentation, and resource allocation
- Provide live support via phone, email, and chat to resolve client inquiries promptly
- Coordinate cross-functional team activities to maintain workflow continuity
- Manage office inventory and procurement processes
- Prepare reports and maintain accurate operational records
- Assist in onboarding processes for new team members
- Implement process improvements for operational efficiency
Kualifikasi
- Minimum 2 years in administrative support or customer service roles
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Exceptional multitasking and time management abilities
- Strong written and verbal communication skills
- Experience with CRM systems and ticketing platforms
- Ability to adapt quickly to changing priorities
- Attention to detail and accuracy in documentation
- Proven problem-solving and conflict resolution skills