Deskripsi Pekerjaan
Join our dynamic team as an Administrative Service Specialist and become the backbone of our customer support operations. In this pivotal role, you'll serve as the primary liaison between clients and technical teams, ensuring seamless service delivery from complaint registration to resolution completion. Your responsibilities will include meticulously documenting customer inquiries, coordinating repair schedules with technicians, and maintaining accurate service records to guarantee operational efficiency. This position demands exceptional organizational skills and the ability to thrive in a fast-paced environment where precision and proactive communication are paramount. If you're passionate about enhancing customer experiences through systematic administrative excellence and collaborative problem-solving, this opportunity offers a rewarding career path in Indonesia's growing service sector.
Tanggung Jawab
- Act as the primary point of contact for customer service inquiries and complaints
- Maintain detailed records of service requests, repairs, and customer interactions
- Coordinate scheduling and logistics between customers and technical teams
- Monitor service progress and ensure timely resolution of technical issues
- Prepare and maintain administrative documentation for service processes
- Facilitate clear communication between customers and technical departments
- Identify process improvements to enhance service efficiency
- Generate periodic reports on service metrics and customer feedback
Kualifikasi
- High school diploma or equivalent; administrative certification preferred
- Minimum 1-2 years in customer service or administrative support role
- Proficiency in office software (MS Office Suite) and CRM systems
- Excellent communication skills in Bahasa Indonesia and English
- Strong organizational abilities with attention to detail
- Experience coordinating between technical and non-technical teams
- Ability to multitask and prioritize in fast-paced environments
- Basic understanding of IT service processes