Deskripsi Pekerjaan
Are you a passionate leader ready to make a significant impact on patient care? Diliman Doctors Hospital is seeking a dedicated Admission Section Head to lead our front-of-house operations. In this pivotal role, you will oversee the entire admission process, ensuring that every patient experiences a warm, efficient, and seamless entry into our world-class medical facility.
As the Admission Section Head, you will serve as the bridge between the hospital and our patients. You will manage a team of admission staff, implement best practices in patient intake, and ensure strict adherence to hospital protocols and regulations. Your leadership will be instrumental in enhancing patient satisfaction scores and streamlining administrative workflows. Join us in our mission to provide exceptional healthcare services in Metro Manila.
Tanggung Jawab
- Lead and supervise the daily operations of the admission department, ensuring a smooth patient intake process.
- Manage and mentor a team of admission staff, providing training, performance feedback, and support.
- Ensure strict compliance with hospital admission policies, medical insurance protocols, and regulatory requirements.
- Handle patient inquiries and resolve complex admission-related issues with empathy and professionalism.
- Collaborate with nursing and medical departments to coordinate bed assignments and patient flow.
- Monitor and improve departmental KPIs, including patient wait times and satisfaction rates.
- Oversee the maintenance and accuracy of patient records and admission documentation.
Kualifikasi
- Graduate of Bachelor of Science in Nursing (BSN) or Bachelor's degree in Hospital Administration.
- With at least 3-5 years of relevant experience in hospital admission or front-office management.
- Proven track record of leadership and team management in a healthcare setting.
- Strong knowledge of hospital information systems (HIS) and medical billing procedures.
- Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
- Registered Nurse (RN) or Licensed Medical Practitioner with valid PRC license is highly preferred.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.