Deskripsi Pekerjaan
Are you a compassionate and detail-oriented professional looking to make a meaningful impact in healthcare? Private Advertiser is currently seeking a dedicated Admitting Officer to join our dynamic team in Minglanilla, Cebu.
As the first point of contact for our patients and visitors, you will play a vital role in setting the tone for their entire experience with us. Your primary responsibility will be to ensure the smooth, accurate, and efficient collection and processing of personal, medical, and insurance information. We are looking for someone who can handle high-volume patient traffic with a smile while maintaining absolute precision and confidentiality.
You will be responsible for managing the front desk operations, verifying insurance coverage, collecting patient payments, coordinating with medical and billing departments, and maintaining accurate electronic and paper records. Success in this role requires a strong sense of ownership, excellent customer service skills, and the ability to thrive in a fast-paced clinical environment.
At Private Advertiser, we invest in our people. We offer a supportive work culture, competitive compensation packages, comprehensive health benefits, and clear career progression pathways. If you are organized, empathetic, and eager to grow your career in healthcare administration, we would love to hear from you!
Tanggung Jawab
- Serve as the first point of contact for patients, visitors, and healthcare providers, ensuring a welcoming atmosphere.
- Accurately collect, verify, and input patient personal, medical, and insurance details into the hospital information system.
- Obtain and process necessary patient signatures, consent forms, and legal documents in compliance with healthcare regulations.
- Coordinate with the billing department to verify insurance eligibility, obtain pre-authorizations, and collect co-payments or deposits.
- Manage patient flow efficiently to minimize wait times and ensure a positive patient experience.
- Respond to patient inquiries regarding hospital policies, admission procedures, and visiting hours with professionalism and empathy.
- Maintain strict confidentiality of patient records in accordance with HIPAA and local data privacy laws.
- Collaborate with nursing and medical staff to ensure seamless patient admissions and transfers.
Kualifikasi
- A Bachelor's Degree in Nursing, Health Administration, Business Administration, or any related field is required.
- At least 1 year of experience in a hospital admitting department, medical front desk, or healthcare customer service role is highly preferred.
- Excellent verbal and written communication skills in English and Cebuano/Tagalog.
- Strong proficiency in MS Office applications (Word, Excel) and experience with Electronic Medical Records (EMR) systems.
- Solid understanding of medical terminology, insurance verification processes, and patient privacy regulations.
- Exceptional attention to detail and strong organizational skills to manage multiple tasks in a fast-paced environment.
- Willingness to work flexible hours, including rotating shifts, weekends, and public holidays.
- Must be a resident of Minglanilla or willing to relocate to Cebu.