Deskripsi Pekerjaan
Join Energizer Holdings as an After-Sales Service Specialist and become the cornerstone of our customer satisfaction journey. In this pivotal role, you'll serve as the primary liaison between our valued customers and our technical teams, ensuring seamless resolution of inquiries, service requests, and product concerns. Your expertise will directly impact customer loyalty and brand reputation by delivering exceptional post-purchase experiences. You'll maintain detailed client records, coordinate service logistics, and implement solutions that exceed expectations. This position offers the opportunity to work with a globally recognized leader in battery technology while developing critical skills in customer relationship management and technical troubleshooting. If you thrive in dynamic environments where your problem-solving skills directly impact customer happiness, this role is your gateway to professional growth.
Tanggung Jawab
- Handle customer inquiries via phone, email, and digital channels with professionalism and efficiency
- Coordinate service requests and dispatch technical teams for complex issues
- Maintain detailed customer interaction records in CRM systems
- Build and nurture long-term client relationships through proactive communication
- Collaborate with product teams to document recurring issues for product improvement
- Process warranty claims and service documentation accurately
- Monitor service metrics and identify opportunities for process optimization
Kualifikasi
- Minimum 1-2 years in customer service or after-sales support role
- Strong proficiency in Indonesian and English languages (written and verbal)
- Excellent problem-solving skills with ability to remain calm under pressure
- Proficient with CRM software and Microsoft Office Suite
- Customer-centric mindset with strong interpersonal abilities
- High school diploma or equivalent; business degree preferred
- Ability to work flexible hours including weekends if required