Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for logistics and bilingual communication? J&T Cargo is seeking a dynamic After Sales Specialist to join our growing team in North Jakarta. In this role, you will be the bridge between our operations and our valued clients, ensuring that every inquiry is handled with precision and professional care.
As an After Sales Specialist, you will leverage your Mandarin language proficiency to manage high-priority accounts, resolve complex service issues, and maintain the high standard of excellence that J&T Cargo is known for. You will work closely with our internal operational teams to track shipments, troubleshoot service disruptions, and deliver proactive solutions that enhance our overall customer satisfaction levels.
We are looking for a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional service. If you are detail-oriented, fluent in Mandarin, and ready to advance your career in the logistics industry, we invite you to apply.
Tanggung Jawab
- Manage after-sales support inquiries via phone, email, and live chat for Mandarin-speaking clients.
- Troubleshoot logistics issues and provide timely, accurate solutions to ensure customer satisfaction.
- Collaborate with internal departments (warehouse, delivery, and sales) to resolve service discrepancies.
- Monitor shipment statuses and provide proactive updates to clients regarding delivery or handling issues.
- Maintain accurate records of customer interactions and service complaints in the company CRM.
- Prepare regular reports on service performance and provide feedback to management for operational improvements.
- Handle escalated customer concerns with professionalism and empathy to ensure successful resolution.
Kualifikasi
- Bachelor’s degree in Business, Communications, Logistics, or a related field.
- Full professional proficiency in Mandarin (spoken and written) is mandatory.
- Previous experience in customer support, after-sales service, or logistics coordination.
- Strong interpersonal skills with the ability to navigate difficult conversations professionally.
- Ability to multitask in a high-pressure environment while maintaining strict attention to detail.
- Proficiency in Microsoft Office Suite and general CRM software familiarity.
- Strong problem-solving mindset and the ability to work independently or as part of a team.