Deskripsi Pekerjaan
Are you a dedicated professional ready to elevate the customer experience at one of the leading sports retailers in the Philippines? Chris T Sports Plaza, Inc. is seeking a highly skilled After Sales Support Manager to lead our service excellence initiatives. In this pivotal role, you will act as the critical bridge between our retail operations and technical service teams, ensuring that every post-purchase interaction is seamless, efficient, and memorable.
Your mission will be to oversee the end-to-end after-sales process, managing warranty claims, product repairs, and customer feedback loops with precision. You will drive continuous improvement in our service protocols, ensuring that our customers feel valued and supported long after they leave the store. If you possess a strong background in retail management and a passion for resolving complex customer challenges, we invite you to join our dynamic team.
Tanggung Jawab
- Lead and manage the daily operations of the After Sales Service desk and support team.
- Coordinate closely between retail staff and technical repair teams to ensure seamless service delivery.
- Handle and resolve escalated customer complaints, returns, and warranty claims professionally.
- Analyze customer feedback and service metrics to identify trends and improve operational protocols.
- Maintain accurate records of service transactions and manage inventory of spare parts.
- Train and mentor support staff to uphold high standards of customer service.
- Ensure strict compliance with company policies and industry regulations.
Kualifikasi
- Bachelor’s degree in Business Management, Retail Operations, or a related field.
- Minimum of 3-5 years of experience in retail management or customer service support.
- Proven experience in managing after-sales processes, warranty claims, or technical service.
- Strong leadership and interpersonal communication skills.
- Ability to work under pressure and manage multiple priorities efficiently.
- Basic knowledge of sports equipment and technology is a plus.
- Proficient in MS Office and CRM software.