Deskripsi Pekerjaan
Join our dynamic team as a Collection Officer at CV Lancar Prospera Jaya and play a vital role in maintaining our company's financial health. As a Collection Officer, you will be responsible for contacting customers through various communication channels to ensure timely payment of outstanding debts. This position requires excellent communication skills, persistence, and a customer-focused approach to successfully resolve payment issues while maintaining positive customer relationships.
We offer a supportive work environment with opportunities for professional growth and competitive compensation. If you are a motivated individual with a knack for problem-solving and effective communication, we invite you to apply for this exciting opportunity to advance your career in the financial services industry.
Our company values integrity, professionalism, and teamwork. We provide comprehensive training to help you develop the skills necessary to excel in this role. As part of our team, you will contribute to our mission of providing excellent service while ensuring the financial stability of our organization.
Tanggung Jawab
- Conduct outbound calls and send messages to customers regarding outstanding payments
- Maintain accurate and updated records of all collection activities and customer communications
- Develop effective payment plans and negotiate settlements with customers when necessary
- Document customer interactions and payment arrangements in the CRM system
- Collaborate with other departments to resolve complex payment issues
- Meet or exceed monthly collection targets and performance metrics
- Ensure compliance with company policies and industry regulations in all collection activities
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year of experience in collections, customer service, or related field
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong negotiation and problem-solving abilities
- Ability to work independently and as part of a team
- Proficient in using CRM software and Microsoft Office applications
- Ability to handle high-pressure situations with professionalism
- Basic understanding of financial terms and collection practices