Deskripsi Pekerjaan
Join SC Johnson as a Customer Fulfillment Analyst and become a vital link in our global supply chain! This Mandarin-speaking role offers the opportunity to directly impact customer satisfaction by ensuring seamless order processing for our diverse portfolio of accounts. You'll collaborate with cross-functional teams to resolve fulfillment challenges while maintaining SC Johnson's renowned standards of excellence. The position provides exposure to international operations and career development within a Fortune 500 company. If you're detail-oriented with a passion for customer-centric solutions, this role is your gateway to professional growth in a dynamic environment.
Tanggung Jawab
- Accurately process and prioritize customer orders within SLA targets
- Coordinate with logistics teams to ensure timely order fulfillment
- Resolve order discrepancies through proactive communication with Mandarin-speaking clients
- Generate fulfillment performance reports and identify optimization opportunities
- Collaborate with sales teams to manage customer expectations
- Maintain accurate order documentation in ERP systems
- Support continuous improvement initiatives in fulfillment processes
Kualifikasi
- Bachelor's degree in Business, Supply Chain, or related field
- Fluent Mandarin language skills (verbal and written)
- 2+ years in order processing or customer fulfillment roles
- Proficiency with ERP/CRM systems (SAP experience preferred)
- Strong analytical skills with attention to detail
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced, deadline-driven environment