Deskripsi Pekerjaan
Are you a detail-oriented professional looking to contribute to impactful government operations? BGC Group is seeking a dedicated Application Processing Officer for a 12-month contract opportunity within the public sector. In this pivotal role, you will be responsible for the end-to-end processing of SCFA applications, ensuring that all submissions are assessed with precision, integrity, and adherence to regulatory guidelines.
This role is ideal for candidates who possess strong administrative acumen and the ability to manage complex case workflows. You will serve as a key point of contact for stakeholders, facilitating clear communication and efficient resolution of appeals and refund requests. If you are committed to public service excellence and thrive in a structured, fast-paced environment, we invite you to apply.
Tanggung Jawab
- Review and process SCFA applications in accordance with established government policies.
- Perform rigorous eligibility assessments to ensure compliance with scheme criteria.
- Manage and resolve complex cases, including appeals and refund requests with high accuracy.
- Maintain comprehensive documentation and update internal databases with precise case notes.
- Liaise effectively with internal and external stakeholders to clarify application requirements.
- Monitor application timelines to ensure service level agreements (SLAs) are consistently met.
- Provide administrative support for ad-hoc projects and departmental reporting needs.
Kualifikasi
- Minimum Diploma or equivalent qualification in any discipline.
- At least 1-2 years of relevant experience in administrative support, case management, or processing roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills for professional stakeholder management.
- Strong analytical mindset with the ability to identify discrepancies and exercise sound judgment.
- Ability to commit to a 12-month contract duration.
- Meticulous attention to detail and ability to work effectively under pressure.
- Prior experience in a government or public sector environment is highly advantageous.