Deskripsi Pekerjaan
Abishar Technologies Indonesia is a leading technology solutions provider committed to delivering excellence in IT infrastructure and application services. We are currently seeking a highly motivated and skilled Application Service and Network Support Specialist to join our dynamic team in Jakarta Raya. This role is designed for a technical professional who thrives on solving complex challenges and ensuring seamless operational performance for both applications and network environments.
In this position, you will be the backbone of our technical support operations, bridging the gap between sophisticated software systems and robust network stability. You will work closely with cross-functional teams to maintain system integrity, provide rapid incident response, and contribute to the continuous improvement of our IT service delivery. This is an excellent opportunity for an individual looking to expand their technical expertise within a supportive and forward-thinking corporate culture.
The ideal candidate will possess a dual focus: ensuring that our suite of applications is running at peak performance while maintaining a secure and efficient network infrastructure. At Abishar Technologies, we value proactive problem-solving, attention to detail, and a commitment to providing exceptional service to our internal and external stakeholders. If you are passionate about IT support and looking to make a tangible impact, we invite you to apply for this rewarding contract position.
Tanggung Jawab
- Monitor and maintain the health and performance of enterprise applications to ensure maximum uptime.
- Provide Tier 1 and Tier 2 technical support for network-related issues, including connectivity, hardware configuration, and security.
- Diagnose, troubleshoot, and resolve software application errors and system bottlenecks reported by users.
- Install, configure, and update network equipment such as routers, switches, and firewalls.
- Liaise with external vendors and internal stakeholders to facilitate system upgrades and maintenance cycles.
- Create and maintain comprehensive documentation for system configurations, troubleshooting steps, and standard operating procedures.
- Conduct regular system audits and performance monitoring to proactively identify and mitigate potential risks.
Kualifikasi
- Minimum of a Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Proven experience (1-3 years) in Application Support, Network Administration, or a similar technical role.
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN) and network security best practices.
- Hands-on experience with SQL databases and web-based application environments.
- Excellent troubleshooting skills with a methodical approach to problem-solving.
- Strong communication skills in both Bahasa Indonesia and English to support diverse user groups.
- Professional certifications such as CCNA, MCSA, or ITIL are highly desirable.
- Ability to work effectively under pressure and meet Service Level Agreements (SLAs).