Deskripsi Pekerjaan
Are you a proactive problem solver with a passion for maintaining high-performance software environments? Mitra Solusi Telematika is seeking a talented Application Support Engineer to join our dynamic team in Jakarta Selatan. In this role, you will be the backbone of our operational stability, ensuring that our applications run seamlessly while driving technical improvements through cross-functional collaboration.
As an Application Support Engineer, you will bridge the gap between technical infrastructure and end-user experience. You will be responsible for diagnosing complex issues, optimizing system performance, and implementing solutions that enhance the reliability of our digital ecosystem. This position is perfect for a detail-oriented professional who thrives in a fast-paced environment and enjoys working at the intersection of development and operations.
We are looking for someone who is not just reactive but takes a proactive approach to monitoring and system health. If you are eager to contribute to a growing telematics and technology solutions firm, we invite you to apply and help us deliver world-class service to our stakeholders.
Tanggung Jawab
- Monitor application performance and uptime, performing daily health checks to ensure system stability.
- Act as the primary point of contact for technical escalations, troubleshooting, and resolving software-related issues in a timely manner.
- Collaborate closely with cross-functional development and QA teams to identify root causes and implement long-term fixes.
- Maintain comprehensive technical documentation, including incident reports, standard operating procedures, and system configurations.
- Support the deployment of new software updates and patches in production and staging environments.
- Analyze system logs and user feedback to identify trends, performance bottlenecks, and areas for application improvement.
- Participate in periodic system maintenance and upgrades to ensure compliance with security and performance standards.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in application support, system administration, or a similar technical operations role.
- Solid understanding of SQL and database management for effective troubleshooting.
- Experience with monitoring tools (e.g., Datadog, New Relic, or ELK Stack) is highly desirable.
- Strong knowledge of Linux/Unix environments and command-line interfaces.
- Proficiency in scripting (Python, Bash, or PowerShell) to automate routine support tasks.
- Excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a high-pressure environment.