Deskripsi Pekerjaan
Are you a detail-oriented technical professional with a passion for system stability and high-performance infrastructure? IDstar Cipta Technology is seeking a skilled Application Support Engineer to join our dynamic IT operations team in Jakarta. In this role, you will be the backbone of our service delivery, ensuring our enterprise applications remain robust, secure, and highly available.
As an Application Support Engineer, you will bridge the gap between development and operations. You will be responsible for managing mission-critical Linux environments, optimizing Oracle database performance, and conducting proactive system monitoring to identify and resolve bottlenecks before they impact our users. The ideal candidate thrives in a fast-paced environment where problem-solving, technical documentation, and cross-team collaboration are paramount to success.
If you are looking for an opportunity to grow your expertise in enterprise-level infrastructure and work with cutting-edge technologies within a reputable tech firm, we want to hear from you.
Tanggung Jawab
- Maintain and administer mission-critical Linux-based server environments.
- Conduct continuous system monitoring to ensure optimal performance, availability, and reliability.
- Manage, tune, and maintain Oracle database instances to ensure data integrity and query efficiency.
- Troubleshoot complex infrastructure and application-level issues, performing root cause analysis (RCA).
- Deploy application updates, patches, and configurations in coordination with the DevOps and Dev teams.
- Implement and maintain automated scripts to streamline routine operational tasks and reporting.
- Collaborate with cross-functional teams to escalate and resolve high-priority technical incidents effectively.
- Maintain comprehensive technical documentation for system configurations, disaster recovery plans, and operational procedures.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Minimum 2-3 years of experience in Application Support, System Administration, or DevOps roles.
- Strong proficiency in Linux/Unix operating systems (RHEL/CentOS/Ubuntu).
- Proven hands-on experience with Oracle Database management (SQL, PL/SQL, backup/recovery).
- Solid understanding of networking concepts, load balancers, and web server technologies (Apache/Nginx/Tomcat).
- Experience with shell scripting (Bash, Python) for process automation.
- Ability to work effectively under pressure and manage incident response workflows (ITIL experience is a plus).
- Strong analytical mindset and excellent communication skills in both English and Indonesian.