Deskripsi Pekerjaan
Are you a detail-oriented problem solver with a passion for data analysis and system reliability? We are looking for a dedicated Application Support Specialist to join our team in Jakarta Barat. In this role, you will act as the backbone of our operational systems, ensuring seamless data flow and high application availability.
The successful candidate will be responsible for diving deep into data sources, performing complex analysis, and bridging the gap between technical infrastructure and business operations. If you are analytical, proactive, and thrive in a fast-paced environment where your technical insights directly impact company efficiency, we want to hear from you.
Tanggung Jawab
- Monitor and maintain the health of enterprise applications to ensure continuous uptime.
- Analyze data source structures to troubleshoot inconsistencies and improve operational efficiency.
- Provide prompt technical support and resolution for end-users facing system-related issues.
- Document system configurations, workflows, and incident reports for knowledge base improvement.
- Collaborate with cross-functional teams to integrate and validate new data sources.
- Conduct regular system audits to identify potential bottlenecks before they affect business processes.
- Assist in the deployment of system patches, updates, and configuration changes.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in Application Support or similar technical roles.
- Strong understanding of data structures, database management, and SQL querying.
- Proficiency in analyzing complex datasets and identifying root causes of system errors.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Strong problem-solving skills and the ability to work independently under pressure.
- Familiarity with basic IT infrastructure and operational support best practices.