Deskripsi Pekerjaan
Cordlife Persada is a leading financial services company specializing in credit management solutions. We are seeking a dynamic and target-oriented AR Credit Control Assistant to join our call center team. In this role, you will be responsible for managing a portfolio of accounts, ensuring timely collection of receivables, and maintaining positive customer relationships through effective communication.
Your day-to-day tasks will include monitoring outstanding invoices, initiating collection calls, sending payment reminders, and reconciling accounts. You will work closely with customers to resolve billing discrepancies and negotiate payment plans. Strong communication skills and a customer-centric approach are essential to succeed in this fast-paced environment.
We are looking for someone who enjoys working with people, is motivated by achieving targets, and has a keen eye for detail. Training will be provided to familiarize you with our systems and processes. If you are ready to take on a challenging role and contribute to a growing team, we encourage you to apply.
This is a contract position based in Jakarta, offering competitive compensation and the opportunity to develop your career in credit control and accounts receivable.
Tanggung Jawab
- Monitor and manage a portfolio of customer accounts to ensure timely collection of payments.
- Make and receive calls to/from customers regarding overdue invoices and payment arrangements.
- Reconcile customer accounts and resolve billing disputes or discrepancies.
- Maintain accurate and up-to-date records of all collection activities in the system.
- Coordinate with internal departments to address customer queries and credit issues.
- Prepare and send monthly statements and payment reminders.
- Escalate high-risk accounts to senior team members for further action.
- Achieve weekly and monthly collection targets and call quality metrics.
Kualifikasi
- Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- At least 1-2 years of experience in credit control, accounts receivable, or a call center environment.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong negotiation and problem-solving abilities.
- Target-oriented with a proven track record of meeting KPIs.
- Proficient in Microsoft Office (Excel, Word) and experience with accounting software is an advantage.
- Ability to work independently and as part of a team.
- High attention to detail and organizational skills.