Deskripsi Pekerjaan
Join TDCX's dynamic analytics team as an Assistant Business Analytics Expert in Cebu! You'll transform raw data into actionable business insights through meticulous metrics analysis, comprehensive reporting, and variance interpretation. This role bridges data science and business strategy, empowering stakeholders to make informed decisions that drive operational excellence and customer satisfaction. You'll collaborate with cross-functional teams to identify trends, optimize processes, and deliver data-driven recommendations that impact our call centre and customer service operations. Ideal for analytical minds seeking to apply quantitative skills in a fast-paced global environment.
Tanggung Jawab
- Analyze key performance metrics to identify trends and business opportunities
- Develop and maintain automated reports for stakeholder communication
- Conduct variance analysis against KPIs and business targets
- Collaborate with operations teams to optimize customer service workflows
- Present data insights through dashboards and executive summaries
- Support continuous improvement initiatives using data-driven methodologies
- Ensure data accuracy and integrity across reporting systems
Kualifikasi
- Bachelor's degree in Business, Statistics, Economics, or Data Science
- 1-2 years experience in business analytics or reporting roles
- Proficiency in Excel, SQL, and data visualization tools
- Strong quantitative and analytical problem-solving skills
- Excellent written and verbal communication abilities
- Experience with call centre or customer service metrics preferred
- Ability to work in a collaborative, deadline-driven environment