Deskripsi Pekerjaan
Join Nippon Sanso as a Customer Service Assistant and become the cornerstone of our client satisfaction journey! In this pivotal role, you'll be the first point of contact for our valued customers, delivering exceptional support across multiple channels. You'll manage daily customer inquiries, process orders with precision, and maintain accurate records while collaborating with cross-functional teams to resolve complex issues. This position offers dynamic exposure to customer relationship management systems and provides a foundation for career growth in a globally recognized industrial gases company. If you thrive in fast-paced environments and possess a natural talent for turning customer interactions into loyalty opportunities, we invite you to contribute to our commitment to excellence.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and digital platforms with professionalism and empathy
- Process and track customer orders, ensuring accuracy and timely fulfillment
- Maintain and update customer databases with detailed interaction records
- Collaborate with logistics and technical teams to resolve order discrepancies
- Prepare daily/weekly reports on customer feedback and service metrics
- Assist in developing customer service protocols and training materials
- Handle escalated customer complaints with solution-oriented approaches
Kualifikasi
- Minimum 1-2 years in customer service or administrative support role
- Proficiency in CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced industrial environment
- Basic knowledge of order processing systems preferred
- Relevant diploma or certification in business administration