Deskripsi Pekerjaan
Join Level Up Fitness as an Assistant Customer Service Administrator and become the backbone of our member experience! In this dynamic role, you'll serve as the primary point of contact for fitness enthusiasts, delivering exceptional support while managing critical gym operations. You'll handle member inquiries with professionalism, process registrations and renewals accurately, and ensure seamless administrative workflows. This position offers the perfect blend of customer interaction and operational management, allowing you to contribute directly to a thriving fitness community while developing valuable administrative skills. If you're passionate about health and wellness and thrive in fast-paced environments, this is your opportunity to make a tangible impact at one of Kota Kinabalu's leading fitness centers.
Tanggung Jawab
- Respond promptly to member inquiries via phone, email, and in-person interactions
- Process membership registrations, renewals, and updates with precision
- Manage gym administrative tasks including scheduling, inventory, and documentation
- Coordinate with fitness staff to resolve member issues efficiently
- Maintain accurate member records and database information
- Support facility maintenance and cleanliness standards
- Assist in organizing member engagement events and promotions
Kualifikasi
- High school diploma or equivalent; relevant certification preferred
- Minimum 1 year experience in customer service or administration
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Basic knowledge of fitness industry terminology
- Positive attitude with problem-solving aptitude