Deskripsi Pekerjaan
Are you a passionate hospitality professional ready to elevate guest experiences and lead a dynamic team? The Zenith Hotel is seeking a highly motivated Assistant Duty Manager to join our esteemed property in Kuantan. In this key leadership role, you will serve as the operational backbone of the Front Office, ensuring seamless check-in and check-out processes while maintaining the highest standards of service excellence.
As an Assistant Duty Manager, you will be responsible for the day-to-day supervision of the front desk team, managing guest inquiries with warmth and efficiency, and resolving any issues to ensure complete guest satisfaction. This position offers a unique opportunity to hone your managerial skills in a vibrant tourism destination while contributing to the success of a world-class hotel. If you have a flair for hospitality and a drive for operational perfection, we want to hear from you.
Why Join Us?
- Competitive salary package with performance incentives.
- Opportunity to work in a premium hotel environment.
- Professional development and career growth opportunities.
- Comprehensive staff benefits and accommodation facilities.
Tanggung Jawab
- Supervise and coordinate front desk operations, including check-in, check-out, and room assignment.
- Lead, train, and motivate the front office team to ensure high service standards and productivity.
- Handle VIP guests and resolve complex guest complaints or special requests efficiently.
- Assist the Duty Manager in preparing daily reports, such as occupancy rates and revenue summaries.
- Monitor inventory levels for front office supplies and manage key control procedures.
- Ensure strict adherence to hotel policies, procedures, and brand standards.
- Collaborate with housekeeping and other departments to ensure room readiness and guest satisfaction.
Kualifikasi
- Minimum 1-2 years of experience in a similar hotel or hospitality management role.
- Degree or Diploma in Hospitality Management is preferred.
- Strong leadership, organizational, and interpersonal skills.
- Excellent command of English (written and verbal) with proficiency in Bahasa Malaysia.
- Ability to work flexible shifts, including weekends, public holidays, and nights.
- Proficient in using hotel property management systems (PMS).
- Strong problem-solving abilities and a proactive attitude.