Deskripsi Pekerjaan
Are you a data-driven professional with a passion for digital retail? Asia Bandar Alam is currently seeking a highly motivated and detail-oriented Assistant E-Commerce Operation Manager to join our dynamic team in Jakarta Pusat. In this pivotal role, you will act as a key strategic partner to our E-Commerce Manager, ensuring the seamless execution of daily online operations and contributing to the sustained growth of our digital footprint.
The successful candidate will oversee end-to-end operational workflows, from inventory management and product listing optimization to analyzing campaign performance metrics. You will play a crucial role in enhancing customer satisfaction by streamlining order fulfillment processes and troubleshooting technical obstacles on our e-commerce platforms. If you thrive in a fast-paced environment and are ready to take your operational management career to the next level, we invite you to apply.
Tanggung Jawab
- Assist the E-Commerce Manager in defining and executing monthly operational strategies and sales targets.
- Oversee daily store maintenance, including product uploading, price updates, and inventory synchronization across multiple marketplaces.
- Monitor and analyze e-commerce performance metrics (traffic, conversion rates, and ROI) to provide actionable insights.
- Coordinate with logistics and warehouse teams to ensure timely order fulfillment and smooth delivery processes.
- Manage customer inquiries and feedback to maintain high shop ratings and positive brand sentiment.
- Conduct regular competitive market analysis to identify new trends and promotional opportunities.
- Perform regular technical audits of the e-commerce dashboard to prevent bugs or synchronization errors.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Minimum 2-3 years of experience in E-Commerce operations, preferably with exposure to major marketplaces (Shopee, Tokopedia, Lazada, etc.).
- Strong proficiency in Excel (VLOOKUP, Pivot Tables) and e-commerce CMS tools.
- Excellent analytical, problem-solving, and communication skills.
- Detail-oriented with the ability to manage multiple tasks simultaneously under tight deadlines.
- Deep understanding of digital marketing trends and consumer behavior in the Indonesian market.
- Fluency in Bahasa Indonesia and professional proficiency in English.