Deskripsi Pekerjaan
Are you an insurance professional looking to take the next step in your career with a reputable firm? Transnational Insurance Brokers (M) Sdn Bhd is currently seeking a motivated and detail-oriented Assistant Executive - Personal Line to join our growing team in Kuching. In this role, you will play a pivotal part in managing personal insurance portfolios, providing high-quality service to our clients, and ensuring seamless processing of retail insurance products.
We pride ourselves on professional excellence and client satisfaction. As an Assistant Executive, you will handle inquiries, manage policy renewals, and build long-lasting relationships with our policyholders. If you have a solid foundation in the insurance broking industry and a passion for customer excellence, we invite you to grow your career with us in a dynamic, supportive, and professional environment.
Tanggung Jawab
- Manage the end-to-end sales and administrative process for personal line insurance products, with a focus on Motor insurance.
- Provide expert advice and guidance to clients regarding their insurance needs and policy options.
- Prepare and process insurance quotations, policy documentation, and endorsements accurately and timely.
- Handle client inquiries, complaints, and claims notification processes with professionalism and empathy.
- Monitor policy renewals and follow up with clients to ensure continuous coverage.
- Maintain an organized database of client information and ensure compliance with regulatory and company standards.
- Coordinate with insurance underwriters and internal teams to resolve policy-related issues.
- Assist in the development of retail insurance strategies to drive growth within the Personal Lines department.
Kualifikasi
- Diploma or Degree in any relevant discipline.
- Minimum 2 years of proven working experience in an insurance broking firm or similar insurance setting.
- Strong working knowledge of retail insurance products, specifically Motor insurance.
- Excellent communication skills in English and Malay (written and verbal).
- Proficient in MS Office suite and insurance management software systems.
- Strong analytical skills with a high level of attention to detail and accuracy.
- Ability to work independently and manage time effectively to meet deadlines.
- Strong customer service mindset with a professional demeanor.