Manager, Claims (Hospital & Surgical)

Join Tokio Marine General Insurance as a Manager, Claims (Hospital & Surgical) and lead our claims processing excellence. In this pivotal role, you'll oversee the end-to-end claims lifecycle for hospital and surgical insurance products, ensuring compliance with policy contracts while delivering exceptional customer service. You'll manage a dedicated team of claims professionals, drive process improvements, and recommend strategic settlements that balance regulatory requirements with customer satisfaction. This position offers the opportunity to shape claims operations in one of Asia's most dynamic insurance markets while developing leadership skills in a globally recognized organization.

Your expertise will directly impact our reputation for fair and efficient claims handling, particularly in the complex hospital and surgical sector. You'll collaborate with underwriting, legal, and medical teams to resolve high-value claims, implement best practices, and maintain compliance with Malaysian insurance regulations. The ideal candidate thrives in fast-paced environments where attention to detail and ethical decision-making are paramount.