Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to elevate your career with a global industry titan? Marriott International is seeking a dynamic, guest-focused Assistant Front Office Manager to join our prestigious team in Lipa City, Batangas. In this pivotal role, you will act as a driving force behind our front-of-house operations, ensuring that every guest experience is nothing short of exceptional.
As the Assistant Front Office Manager, you will be the bridge between management and the front-line staff. You will play an active role in training, motivating, and coaching team members to adhere to Marriott’s world-class service standards. If you possess a servant-leadership mindset, thrive in a fast-paced environment, and are dedicated to operational excellence, we invite you to help us define the future of hospitality in Batangas.
Tanggung Jawab
- Oversee day-to-day front office operations, ensuring seamless guest check-in/out experiences.
- Train, counsel, and mentor front desk staff to maintain consistent service quality and brand standards.
- Serve as the primary point of contact for guest escalations, resolving issues with professionalism and urgency.
- Monitor and evaluate team performance, providing constructive feedback and coaching to enhance productivity.
- Collaborate with other departments to ensure effective communication and streamlined guest service delivery.
- Maintain departmental safety and security standards in compliance with corporate policies.
- Assist the Front Office Manager in scheduling, administrative tasks, and operational reporting.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Minimum of 2-3 years of supervisory experience in a reputable hotel or luxury resort environment.
- Strong knowledge of Property Management Systems (PMS) and front-desk software.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proven ability to motivate teams and cultivate a positive, service-oriented work culture.
- Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.
- Strong problem-solving abilities and a calm demeanor under pressure.