Deskripsi Pekerjaan
Join Liberty Commercial Center as an Assistant Manager in Case Management and become a vital part of our dynamic team. This full-time role offers an exceptional opportunity to develop your leadership skills while contributing to the efficient resolution of complex cases. You'll work in a collaborative environment where your expertise in human resources and case coordination directly impacts client satisfaction and operational excellence. Liberty Commercial Center is committed to fostering professional growth, providing comprehensive training, and creating a supportive workplace culture that values innovation and integrity. If you're passionate about streamlining processes and delivering exceptional service, this position is your gateway to advancing your career in commercial management.
Tanggung Jawab
- Oversee daily case management operations and ensure compliance with company policies
- Coordinate with internal teams and external stakeholders to resolve client inquiries efficiently
- Monitor case metrics and implement process improvements for enhanced service delivery
- Assist in developing and updating case management protocols and documentation
- Train and mentor junior staff on case handling procedures and best practices
- Prepare regular reports on case status, resolutions, and performance indicators
- Collaborate with HR department on employee relations matters and policy implementation
Kualifikasi
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum 2 years of experience in case management or HR coordination
- Strong organizational skills with attention to detail and accuracy
- Excellent communication and interpersonal abilities for stakeholder engagement
- Proficiency in case management software and MS Office Suite
- Knowledge of labor laws and industry regulations
- Leadership experience with demonstrated problem-solving capabilities