Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for healthcare operations and financial integrity? St. Andrew's Community Hospital (SACH) is seeking a dedicated Assistant Manager or Manager for our Business Office to join our team in the East Region. In this pivotal role, you will lead the charge in optimizing our administrative and financial workflows to ensure seamless patient experiences and robust hospital revenue cycles.
As a key member of our management team, you will oversee essential Business Office functions, ranging from patient billing and subsidy management to complex financial counseling. We are looking for a strategic thinker who can balance operational efficiency with the compassionate care standards that define our hospital. If you thrive in a fast-paced environment and are committed to healthcare excellence, we invite you to contribute to our mission.
Tanggung Jawab
- Oversee end-to-end Business Office operations, including patient billing, charging, and revenue collection processes.
- Manage financial counseling services for patients and their families, providing clarity on healthcare costs, subsidies, and payment schemes.
- Monitor and improve key performance indicators related to revenue cycle management and debt recovery.
- Ensure strict adherence to hospital policies, government healthcare financing schemes, and regulatory compliance standards.
- Lead and mentor a team of administrative staff to uphold service excellence and operational accuracy.
- Collaborate with clinical and interdisciplinary departments to streamline admission and discharge financial processes.
- Prepare periodic financial reports and audit documentation for management review.
Kualifikasi
- Degree in Business Administration, Accounting, Healthcare Management, or a related discipline.
- At least 4-6 years of experience in business office operations, preferably within a hospital or healthcare setting.
- Strong understanding of Singapore’s healthcare financing policies and government subsidy frameworks.
- Proven ability to manage financial accounts and resolve billing discrepancies effectively.
- Excellent communication and interpersonal skills to handle sensitive patient enquiries with empathy.
- Proficiency in Hospital Information Systems (HIS) and Microsoft Office Suite.
- Strong leadership capability with experience in managing a diverse team.