Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? DK ULTIMATE (M) SDN BHD is seeking a proactive and dynamic Assistant Operations Manager to join our growing team in Sungai Petani. In this pivotal role, you will act as the right hand to the Operations Manager, ensuring seamless coordination across our retail outlets and online business channels.
The ideal candidate will be a versatile leader capable of balancing administrative precision with hands-on problem solving. Whether you are optimizing inventory workflows, driving service standards, or stepping up to lead the team in the manager's absence, you will be instrumental in maintaining the high performance of our operations. If you are ready to elevate your career in general management with a company that values growth and efficiency, we want to hear from you.
Tanggung Jawab
- Assist the Operations Manager in planning, directing, and coordinating daily retail and e-commerce operations.
- Monitor and analyze operational KPIs to ensure company targets are met or exceeded.
- Act as the operational lead during the manager's absence, providing guidance and support to frontline staff.
- Oversee inventory management processes to ensure stock availability and accuracy across all channels.
- Implement and maintain standardized operational procedures (SOPs) to enhance service quality.
- Collaborate with cross-functional departments to resolve logistical or technical issues promptly.
- Prepare regular operational reports, including sales performance and operational challenges, for senior management.
- Participate in staff training initiatives to foster a culture of excellence and accountability.
Kualifikasi
- Diploma or Bachelor's Degree in Business Administration, Operations Management, or a related field.
- Minimum 2-3 years of experience in retail operations or management.
- Strong leadership skills with the ability to manage and motivate diverse teams.
- Proficiency in Microsoft Office Suite and retail management software (POS systems).
- Excellent communication and interpersonal skills in English and Malay.
- Strong analytical mindset with a proven ability to solve complex operational problems.
- Ability to work a flexible schedule, including weekends or public holidays as required by business operations.
- A proactive approach with the ability to multitask effectively in a fast-paced environment.