Deskripsi Pekerjaan
IHH Healthcare is a leading international healthcare services provider with a vision to become the world's most trusted healthcare services network. We are currently seeking a dedicated and detail-oriented Assistant Operations Manager to join our Radiology Clinics team in the Central Region. In this pivotal role, you will support the management team in ensuring the smooth, efficient, and high-quality operation of our diagnostic facilities.
Your primary focus will be on optimizing clinical workflows, enhancing patient experience, and maintaining rigorous operational standards. You will act as a vital link between clinical staff and administration, ensuring that all regulatory requirements are met while driving continuous improvement initiatives. We are looking for a proactive leader who thrives in a fast-paced environment and is committed to upholding IHH's reputation for excellence in patient care.
Tanggung Jawab
- Oversee the daily operations of the radiology clinics, ensuring efficient workflow and minimal patient wait times.
- Manage and coordinate staff schedules, including radiographers and administrative personnel, to ensure adequate coverage.
- Monitor and control operational costs, including inventory management of medical supplies and equipment.
- Ensure strict compliance with healthcare regulations, safety standards, and IHH policies at all times.
- Collaborate with clinical leads to identify areas for process improvement and implement strategic solutions.
- Handle patient inquiries and complaints professionally, escalating complex issues to senior management when necessary.
- Conduct regular performance reviews and training sessions for the operations team.
Kualifikasi
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 3-5 years of experience in operations management or a supervisory role within a healthcare or medical setting.
- Strong knowledge of radiology processes and clinical workflows is highly preferred.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in MS Office Suite and hospital management software systems.
- Ability to work effectively in a multi-cultural team environment and under pressure.
- Relevant certifications (e.g., CPHQ or healthcare management diplomas) are an advantage.