Deskripsi Pekerjaan
Join our dynamic team at Grahamandiri Manajemen Terpadu as an Assistant Operations Supervisor for our premier mall location in Jakarta Raya. This pivotal role offers the opportunity to gain hands-on experience in retail operations management while supporting the smooth execution of daily mall functions. You will collaborate with cross-departmental teams to optimize customer experiences, ensure operational excellence, and implement strategic initiatives that enhance mall performance. This position is ideal for emerging leaders looking to develop their expertise in high-traffic retail environments.
As a key member of our operations team, you'll contribute to creating a vibrant shopping atmosphere through proactive problem-solving, team coordination, and adherence to safety protocols. The role requires a blend of analytical thinking, customer focus, and leadership capabilities to support the mall's commercial objectives while maintaining exceptional service standards.
Tanggung Jawab
- Assist in supervising daily mall operations including tenant relations, facility management, and security coordination
- Monitor and report on key performance indicators (KPIs) for mall foot traffic, sales, and customer satisfaction
- Coordinate with maintenance, security, and retail teams to ensure operational continuity and safety compliance
- Train and guide junior staff on operational procedures, customer service standards, and emergency protocols
- Assist in developing and implementing operational improvement strategies to enhance visitor experience
- Manage vendor relationships and resolve customer complaints with timely and effective solutions
- Prepare daily operational reports and recommendations for the Operations Supervisor
Kualifikasi
- Bachelor's degree in Business Administration, Retail Management, or related field preferred
- Minimum 2 years experience in mall operations, retail management, or customer service leadership
- Strong problem-solving abilities with attention to operational detail
- Excellent communication and interpersonal skills for stakeholder collaboration
- Proficiency in MS Office suite and mall management systems
- Ability to work flexible hours including weekends, evenings, and holidays
- Fluency in Bahasa Indonesia and English (both written and verbal)
- Valid First Aid/CPR certification preferred