Deskripsi Pekerjaan
Join Hermès as an Assistant Store Operations Manager and contribute to the seamless delivery of exceptional luxury retail experiences. In this pivotal role, you'll drive operational excellence across our Singapore store by optimizing customer service protocols, resolving complex inquiries, and ensuring flawless execution of retail processes. You'll collaborate with cross-functional teams to maintain Hermès' renowned standards of service while leveraging advanced store management systems to track performance metrics and implement improvements. This position offers a unique opportunity to develop leadership skills within one of the world's most prestigious luxury brands, where attention to detail and client-centricity are paramount.
Tanggung Jawab
- Manage customer contact channels and handle escalated complaints with professionalism and discretion
- Oversee follow-up actions in store IT systems to ensure timely resolution of service issues
- Assist in daily store operations including inventory management, visual merchandising, and staff coordination
- Monitor and analyze customer feedback to enhance service quality and operational efficiency
- Train and mentor retail staff on customer service best practices and brand standards
- Collaborate with the management team on process improvements and service innovations
- Ensure compliance with Hermès' operational policies and luxury retail protocols
Kualifikasi
- Minimum 3 years experience in luxury retail or high-end customer service management
- Proven track record in complaint resolution and customer relationship management
- Proficiency with retail management systems and CRM software
- Strong leadership abilities with team coordination experience
- Exceptional communication skills in English and local languages
- Detail-oriented with ability to multitask in fast-paced environments
- Deep understanding of luxury retail standards and client expectations
- Relevant degree in Business, Retail Management, or equivalent certification