Deskripsi Pekerjaan
Are you looking for a dynamic role that bridges the gap between operational excellence and client satisfaction? PwC is seeking a dedicated Associate - Quality Assurance (Risk Services) to join our team in Kuala Lumpur. In this pivotal role, you will be responsible for conducting daily washroom inspections and passenger surveys at designated airport locations. Your work will directly impact the traveler experience and help us maintain the high standards expected of a global leader.
You will act as the eyes and ears of our quality assurance process, ensuring that facilities meet strict hygiene and safety benchmarks. By gathering and analyzing passenger feedback, you will provide actionable insights that drive continuous improvement. This is a fantastic opportunity to develop your career in risk services while working within a world-class organization.
As part of the Risk Services team, you will ensure that operational compliance is met across all touchpoints. The role requires a proactive approach to identifying potential risks and ensuring that corrective measures are swiftly implemented. If you are detail-oriented and passionate about service quality, we want to hear from you.
Tanggung Jawab
- Conduct daily washroom inspections and passenger surveys at designated airport locations.
- Monitor and report on hygiene standards and facility maintenance compliance to ensure safety.
- Collect and analyze passenger feedback to identify service improvement opportunities.
- Collaborate with operational teams to implement corrective actions based on inspection findings.
- Ensure all inspection activities adhere to PwC and client-specific quality assurance protocols.
- Maintain accurate records and generate detailed inspection reports for management review.
- Adhere to strict data privacy and confidentiality guidelines during survey operations.
Kualifikasi
- Bachelor’s degree in Business, Hospitality Management, or a related field (preferred).
- Strong attention to detail and a commitment to high standards of quality assurance.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Ability to work flexible hours, including weekends, public holidays, and rotating shifts.
- Proficiency in using mobile devices and data collection tools for reporting.
- Previous experience in customer service or operational auditing is a distinct advantage.
- Valid passport and eligibility to work in Malaysia.
- Ability to stand for extended periods and navigate airport terminals efficiently.