Deskripsi Pekerjaan
Are you passionate about delivering exceptional service in the automotive industry? Summitnext Technologies is seeking a dedicated Automotive Customer Experience Executive to join our growing team. In this pivotal role, you will serve as the primary point of contact for our clients, managing high-volume inquiries, resolving complex escalations, and providing vital warranty support. We are looking for a proactive problem-solver who thrives in a fast-paced environment and possesses a deep understanding of customer care principles.
As a Case Management Executive, you will ensure every customer interaction results in a positive outcome. Your expertise in handling automotive-related issues will be crucial in maintaining our reputation for excellence. If you have a knack for turning frustrated customers into loyal advocates, we want to hear from you.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat regarding automotive products and services.
- Handle escalated complaints and ensure timely resolution to maintain high customer satisfaction scores.
- Process warranty claims and service support requests accurately and efficiently.
- Maintain detailed case logs and update CRM systems with relevant customer information.
- Collaborate with internal teams (e.g., technical support, sales) to resolve complex customer issues.
- Conduct follow-up calls to ensure customer issues have been fully resolved.
Kualifikasi
- Minimum 1-2 years of experience in customer service, preferably within the automotive or automotive parts industry.
- Strong communication skills (verbal and written) in English.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize requests in a high-pressure environment.
- Problem-solving mindset with a focus on customer retention.
- A valid driver’s license is an added advantage.