Deskripsi Pekerjaan
Are you a detail-oriented professional with a knack for numbers and client relations? EXL Services is looking for a dedicated B2B Collections Specialist to join our growing team in Alabang. In this pivotal role, you will act as the primary point of contact for our business clients, ensuring timely payments and maintaining healthy cash flow. We value our team members and offer a collaborative environment where your contributions directly impact our financial success.
As a Collections Specialist, you will be responsible for managing the Accounts Receivable process, from issuing invoices to following up on outstanding balances. We are looking for someone who can navigate difficult conversations with professionalism and empathy, turning challenging situations into positive outcomes. Join us and help us deliver exceptional service while building a rewarding career in the finance industry.
Tanggung Jawab
- Initiate and manage collections calls and emails to clients regarding overdue accounts.
- Review and verify invoices, ensuring accuracy before sending for payment.
- Negotiate payment plans and settlements with business clients to recover outstanding debts.
- Maintain accurate and up-to-date records of all collection activities in the CRM system.
- Reconcile accounts and resolve discrepancies in billing statements.
- Collaborate with the finance and sales teams to address client queries and issues.
- Prepare and submit regular reports on collection performance and aging schedules.
Kualifikasi
- Bachelor’s degree in Accounting, Finance, or Business Administration.
- At least 1-2 years of experience in B2B collections or Accounts Receivable.
- Strong knowledge of basic accounting principles and financial reporting.
- Excellent verbal and written communication skills in English.
- Proficient in MS Office applications, particularly Excel.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.