Deskripsi Pekerjaan
Join Homage as a B2B Service Coordinator and become an integral part of our mission to deliver exceptional care through technology and compassion. As a key player in our B2B service operations, you'll be responsible for coordinating personalized care plans, managing logistics, and ensuring seamless service delivery to our valued business clients.
In this dynamic role, you'll leverage your exceptional organizational skills and customer service expertise to create meaningful connections with clients and ensure their needs are met with precision and empathy. You'll work closely with healthcare professionals, clients, and internal teams to develop and implement customized care solutions that make a real difference in people's lives.
Homage offers a supportive work environment where innovation meets compassion. If you're passionate about making a positive impact and thrive in a fast-paced setting, this is the opportunity you've been waiting for. Apply now to join our team dedicated to transforming healthcare delivery through technology and human connection.
Tanggung Jawab
- Coordinate personalized care plans for B2B clients, ensuring alignment with their specific needs and preferences
- Manage logistics and scheduling for care services, ensuring timely and efficient delivery
- Act as the primary point of contact for B2B clients, addressing inquiries and resolving issues promptly
- Collaborate with healthcare professionals and internal teams to ensure seamless service delivery
- Maintain accurate documentation and client records using our tech-driven platform
- Monitor service quality and implement continuous improvement initiatives
- Build and maintain strong relationships with business clients and stakeholders
- Stay updated on industry trends and best practices in B2B service coordination
Kualifikasi
- Proven experience in B2B customer service, coordination, or related field
- Excellent communication and interpersonal skills with ability to build rapport with diverse stakeholders
- Strong organizational abilities with attention to detail and time management skills
- Proficiency in using CRM systems and other relevant software applications
- Problem-solving skills with the ability to think critically and make sound decisions
- Customer-focused mindset with a passion for delivering exceptional service
- Ability to work independently as well as collaboratively in a team environment
- Bachelor's degree or equivalent in healthcare administration, business, or related field preferred