Deskripsi Pekerjaan
Join HCLTech: Elevate Your Career as a Back Office (Non-Voice) Customer Service Representative!
Are you ready to jumpstart your career with one of the world's leading global IT services and digital solutions companies? HCLTech is urgently seeking dedicated and detail-oriented professionals to join our expanding team in Taguig City, Metro Manila. As a Back Office (Non-Voice) Customer Service Representative, you will be the backbone of our operations, providing crucial support without the stress of inbound voice calls.
This is your chance to work in a dynamic, multinational environment where your contributions are valued. You will handle customer inquiries via email, chat, and internal systems, process critical data, and ensure seamless back-end support for our clients. Whether you are an experienced BPO professional or looking for your first break in the industry, HCLTech offers the training, culture, and career path to help you succeed.
Why HCLTech?
- Competitive compensation and benefits package (PHP 25,000 - PHP 35,000+ monthly).
- Comprehensive paid training and career development programs.
- Modern workspaces in a prime Taguig City location.
- Opportunity to work with global clients and cutting-edge technology.
- Collaborative and inclusive company culture.
Take the next step in your professional journey. Apply today to become an HCLTech Back Office (Non-Voice) Customer Service Representative and discover what you are truly capable of!
Tanggung Jawab
- Respond to customer inquiries promptly and professionally through email, chat, and other non-voice channels.
- Accurately process transactions, update account information, and perform data entry tasks in accordance with standard operating procedures.
- Coordinate with different internal departments (Tech Support, Billing, Operations) to resolve customer issues efficiently.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Document all interactions and resolutions in the company's CRM system.
- Identify and escalate priority issues to the appropriate teams or supervisors.
- Adhere to data privacy and security guidelines, ensuring confidentiality of sensitive information.
Kualifikasi
- At least 2 years of college education (completed or ongoing). Associate or Bachelor's degree is a plus.
- Excellent written and verbal English communication skills.
- At least 6 months to 1 year of BPO experience, specifically in Non-Voice or Back Office support.
- Proficiency in Microsoft Office applications (specifically Excel and Word) and basic computer navigation.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and within a team in a fast-paced environment.
- Willing to work onsite in Taguig City.
- Must be amenable to shifting schedules, including night shifts, weekends, and holidays.