Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry? Foundever is hiring motivated individuals to join our Shaw team as a Voice Customer Service Agent. No previous BPO experience? No problem! We provide world-class training to help you succeed, grow, and thrive in a professional environment.
As a Back Office Support and Voice Agent, you will be the bridge between our global clients and their customers. You will play a vital role in providing exceptional service while building a solid foundation for your professional career. Join a company that values your growth, offers competitive compensation, and fosters a supportive, inclusive culture.
Don't wait—take the first step toward a rewarding career path with Foundever today!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via voice and back-office channels with professionalism.
- Provide accurate and timely resolutions to customer concerns and service requests.
- Maintain high levels of customer satisfaction by delivering quality service consistently.
- Document customer interactions accurately in the CRM database.
- Collaborate with team leads and peers to meet daily productivity and quality targets.
- Adhere to company policies, data privacy guidelines, and operational procedures.
- Participate in regular coaching sessions and training programs to enhance your skill set.
Kualifikasi
- Open to fresh graduates and candidates with no prior BPO experience.
- Excellent verbal and written English communication skills.
- Strong interpersonal skills and a customer-centric mindset.
- Basic computer literacy and ability to navigate multiple software applications.
- Willingness to work in a dynamic, fast-paced BPO environment.
- Ability to work on shifting schedules, including weekends and holidays if required.
- Resilient, highly motivated, and eager to learn new processes.