Deskripsi Pekerjaan
Are you looking to kickstart your professional career in the prestigious banking sector? PERSOL is currently seeking dynamic, resilient, and service-oriented individuals to join one of Singapore's premier financial institutions as a Banking Call Centre Agent. Based in the vibrant East Region, this role is perfect for those who want to build a solid foundation in banking operations while working in a high-energy environment.
This position offers a fantastic opportunity to gain invaluable exposure to the banking industry while enjoying a highly competitive salary package. Candidates can expect a base salary ranging from $2,600 to $3,800, supplemented by attractive shift allowances and performance-based incentives. As the primary point of contact for the bank's diverse customer base, you will play a pivotal role in delivering exceptional service and maintaining the institution's reputation for reliability and excellence.
We provide an intensive, fully-paid comprehensive training program to ensure you are well-equipped to handle a wide range of banking enquiries, including account management, credit card services, and digital banking support. If you are a communicative professional with a genuine passion for helping people and solving problems, this is the perfect stepping stone for your career advancement in the financial world.
Working in a fast-paced environment, you will be part of a supportive and collaborative team that values efficiency, empathy, and customer satisfaction. This contract role offers stability and growth, with many of our agents transitioning into long-term careers within the bank. Furthermore, the shift-based nature of the work provides flexibility, which is ideal for those who prefer non-traditional working hours and want to avoid peak-hour commutes. Join PERSOL today and take the first step towards a rewarding career in banking.
Tanggung Jawab
- Handle inbound customer enquiries via phone and email regarding bank accounts, credit cards, and loans.
- Provide accurate and timely information while resolving customer complaints or technical issues efficiently.
- Utilize advanced banking CRM systems to update customer profiles and document all interactions.
- Educate customers on the bank’s digital platforms and assist with mobile banking setup and navigation.
- Consistently meet or exceed individual and team KPIs, including quality service scores and call handling times.
- Identify opportunities to introduce relevant banking products and services based on customer needs.
- Escalate complex enquiries or high-priority issues to the appropriate secondary support teams.
- Maintain strict adherence to banking secrecy acts, compliance protocols, and regulatory requirements.
Kualifikasi
- Possess at least a GCE 'A' Level, Higher NITEC, or Diploma in any field of study.
- Prior experience in customer service, call centres, or front-line retail is highly preferred.
- Excellent verbal and written communication skills in English; ability to speak a second language is a plus.
- Comfortable working on a rotational shift basis, including weekends and public holidays (shift allowances provided).
- Customer-first mindset with strong problem-solving skills and emotional intelligence.
- Proficiency in basic computer applications and the ability to multitask in a fast-paced environment.
- Highly motivated individuals with a strong desire to build a career within the financial services industry.