Deskripsi Pekerjaan
Are you a natural problem-solver with a knack for turning challenges into opportunities? Do you excel at building rapport and ensuring positive client experiences, even during sensitive transitions? Nais Corp is seeking a dedicated and proactive Client Relations Specialist with expertise in Exit Management to join our dynamic team in Pasig City.
At Nais Corp, we value every client relationship. This pivotal role is designed for individuals who can expertly navigate situations where clients might be considering reducing or terminating their services. You will be the primary point of contact, acting as a crucial liaison to understand client concerns, provide comprehensive product and service information, and diligently resolve any emerging problems with accuracy and efficiency. Your goal will be to mitigate client churn, retain valuable accounts, and uphold Nais Corp's commitment to exceptional customer satisfaction.
This isn't just a customer service role; it's an opportunity to apply strategic thinking and empathetic communication to save relationships and improve our service offerings. You'll work a convenient Day Shift schedule, collaborating with various internal departments to ensure a seamless client journey. If you're passionate about making a tangible impact, possess strong negotiation skills, and thrive in a problem-solving environment, we invite you to apply.
Join Nais Corp and become a key player in strengthening our client base and reinforcing our reputation for outstanding service in Metro Manila.
Tanggung Jawab
- Serve as the primary point of contact for clients considering service termination or seeking resolution for complex issues.
- Proactively engage with clients to understand their needs, identify root causes of dissatisfaction, and propose effective solutions.
- Implement retention strategies and negotiate mutually beneficial outcomes to prevent client churn.
- Provide clear, concise, and accurate information regarding products, services, policies, and alternative solutions.
- Document all client interactions, feedback, and resolution steps meticulously in the CRM system.
- Collaborate cross-functionally with sales, operations, and technical teams to address client concerns and ensure timely resolution.
- Monitor and analyze client feedback and churn trends to contribute to service improvement initiatives.
- Maintain a high level of professionalism and empathy, ensuring a positive client experience even during challenging conversations.
Kualifikasi
- Proven experience (2+ years) in a client relations, customer service, account retention, or exit management role.
- Exceptional communication, active listening, and interpersonal skills.
- Demonstrated ability to de-escalate situations, negotiate effectively, and resolve complex client issues.
- Strong analytical skills to identify problems, synthesize information, and develop solutions.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced, day shift environment.
- Customer-centric mindset with a commitment to delivering outstanding service.
- A Bachelor's degree is preferred, or equivalent practical experience in a related field.