Deskripsi Pekerjaan
Are you looking to jumpstart your career in the financial services sector? Valeros Velasco Business Solutions is hiring dedicated and customer-focused Banking Customer Service Representatives to join our dynamic team in San Juan City. We are seeking professionals who thrive in fast-paced environments and are passionate about providing top-tier service to our global banking clientele.
In this role, you will be the voice of our brand, providing comprehensive support, resolving inquiries, and ensuring an exceptional customer experience. We value internal growth and provide a supportive work culture that encourages skill development. If you have at least 3 months of BPO experience, we want to hear from you!
Why join us?
- Competitive base salary up to 29,000 PHP per month.
- Comprehensive health and wellness benefits.
- Structured career progression paths.
- A collaborative and inclusive office environment in the heart of San Juan.
Tanggung Jawab
- Handle inbound customer inquiries regarding banking products, account services, and transaction verification.
- Maintain high levels of customer satisfaction by providing accurate and efficient resolutions.
- Document customer interactions clearly and concisely in our CRM systems.
- Adhere to strict data privacy and security protocols as required in the financial industry.
- Collaborate with internal departments to escalate and resolve complex billing or account issues.
- Stay updated on the latest banking products, policies, and regulatory compliance requirements.
- Meet and exceed individual and team performance metrics including CSAT and Average Handle Time.
Kualifikasi
- Minimum of 3 months of professional experience in a BPO/Call Center environment.
- Excellent command of the English language, both verbal and written.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Demonstrated ability to handle confidential and sensitive information with integrity.
- Strong problem-solving skills and a customer-centric mindset.
- Flexible to work in shifting schedules, including weekends and holidays.
- Candidates with prior financial or banking account experience are highly encouraged to apply.