Deskripsi Pekerjaan
Are you a native or fluent Korean speaker looking for an exciting opportunity in the BPO industry? Magellan Solutions is currently hiring Bilingual Customer Service Representatives (Korean Speakers) to join our dynamic team in Mandaluyong City. In this pivotal role, you will deliver exceptional concierge-style customer support through a mix of inbound and outbound calls. Your primary focus will be driving member engagement, retention, and ensuring high levels of customer satisfaction. We offer a supportive culture, competitive benefits, and a chance to work with a leading global solutions provider. If you possess excellent communication skills and a passion for helping others, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound calls with professionalism and empathy.
- Deliver exceptional concierge-style customer support to clients.
- Address customer inquiries, issues, and feedback promptly and effectively.
- Drive member engagement and retention strategies to ensure long-term loyalty.
- Maintain accurate and up-to-date records of all customer interactions.
- Collaborate with team leads to improve service quality and operational standards.
Kualifikasi
- Must be fluent in Korean and English (verbal and written).
- Proven experience in customer service or call center operations.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced, target-driven environment.
- High school diploma or Bachelor’s degree is an advantage.
- Customer-centric mindset with a focus on satisfaction.