Deskripsi Pekerjaan
Are you a multilingual professional with a passion for excellence in customer experience? PT HANVITAL KOREA GROUP is seeking a highly motivated and skilled Customer Service Specialist to join our dynamic team in Jakarta. In this role, you will serve as the vital bridge between our Korean operational hub and our diverse portfolio of European clients.
As a global entity, we pride ourselves on delivering premium service standards. The ideal candidate will possess native-level fluency in Korean and strong English proficiency to navigate complex international inquiries effectively. You will be responsible for providing high-touch support, resolving issues with cultural nuance, and ensuring our European clients receive world-class service that aligns with our corporate brand.
We are looking for someone who thrives in a cross-cultural environment, is adaptable, and possesses excellent communication skills. If you are eager to advance your career in a multinational environment and make a significant impact on global client satisfaction, we encourage you to apply today.
Tanggung Jawab
- Act as the primary point of contact for European clients, providing support via email, phone, and chat.
- Facilitate seamless communication between internal stakeholders in Korea and clients in Europe.
- Resolve client inquiries, complaints, and service issues with speed, accuracy, and professionalism.
- Maintain comprehensive records of client interactions within our CRM system.
- Collaborate with international teams to improve service delivery processes and client experience.
- Prepare professional reports and documentation in both Korean and English as required.
- Identify recurring issues and suggest proactive solutions to optimize service quality.
Kualifikasi
- Minimum Bachelor’s degree in any field.
- Professional fluency in both Korean (Native/TOPIK 5+) and English (Professional Working Proficiency).
- Previous experience in a customer service, account management, or administrative role is highly preferred.
- Strong understanding of cross-cultural communication protocols.
- Excellent computer literacy, including proficiency in MS Office and CRM software.
- Ability to work independently and as part of a multicultural team.
- Strong problem-solving skills with a focus on client retention and satisfaction.