Deskripsi Pekerjaan
Join IntouchCX as a Bilingual Customer Support Specialist and become an essential bridge between our diverse clientele and our services. We're seeking a dynamic professional fluent in English and Cantonese to deliver exceptional customer experiences in our Kuala Lumpur hub. In this role, you'll handle inquiries, resolve issues, and build lasting relationships while representing our commitment to excellence. This position offers a competitive salary package in a multicultural environment where your language skills directly impact customer satisfaction and business growth. If you thrive in fast-paced settings and want to make a tangible difference in people's experiences, this opportunity is your chance to shine.
Tanggung Jawab
- Provide comprehensive customer support in both English and Cantonese across multiple channels
- Resolve product/service inquiries and technical issues efficiently
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to address complex customer needs
- Identify and escalate recurring issues to improve service quality
- Maintain product knowledge through continuous learning initiatives
- Support customer retention efforts through proactive relationship building
Kualifikasi
- Native or bilingual fluency in Cantonese and English (written/spoken)
- 1+ years of customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and digital communication tools
- Excellent interpersonal and active listening skills
- Ability to thrive in fast-paced, target-driven environments
- High school diploma or equivalent; relevant certifications a plus