Deskripsi Pekerjaan
We are seeking a highly analytical and process-oriented Billing Operations Specialist to join our growing finance team. In this critical role, you will be the backbone of our Order-to-Cash (O2C) lifecycle, ensuring accurate and timely billing for our rapidly expanding SaaS client base.
Operating on US business hours with the complete flexibility of a 100% remote setup, you will work closely with global stakeholders to streamline billing workflows, manage complex subscription fee schedules, and reconcile accounts. Your expertise will directly impact customer satisfaction and cash flow by minimizing disputes and accelerating revenue recognition.
This is an exciting opportunity for a skilled billing professional looking to leverage their SaaS industry knowledge in a dynamic, high-growth environment. You will own the end-to-end billing process, from reviewing contracts in Salesforce to processing invoices, managing collections, and handling customer inquiries with professionalism.
As a key member of the finance operations team, you will drive process improvements, identify automation opportunities, and ensure strict adherence to internal controls and US GAAP standards. If you are passionate about operational excellence and thrive in a results-driven, fast-paced digital business, we encourage you to apply.
Tanggung Jawab
- Own the complete Order-to-Cash cycle, including contract review, subscription setup, and monthly recurring billing for SaaS clients.
- Generate, validate, and distribute accurate invoices and credit memos in accordance with customer contracts and US GAAP guidelines.
- Reconcile billing activity, resolve discrepancies, and manage collections to minimize Days Sales Outstanding (DSO).
- Collaborate with Sales, Customer Success, and Accounting teams to ensure seamless handoffs and accurate revenue recognition.
- Maintain and update billing tools (e.g., Salesforce, Zuora, NetSuite) ensuring data integrity across systems.
- Respond to customer billing inquiries and disputes in a timely, professional manner, building strong client relationships.
- Identify and implement process improvements to enhance billing efficiency, reduce errors, and support scalability.
Kualifikasi
- At least 3-5 years of hands-on billing operations experience in a high-volume SaaS or technology environment.
- Strong understanding of the Order-to-Cash lifecycle, subscription management, and revenue recognition principles (ASC 606 experience is a plus).
- Proficiency with billing software (e.g., Zuora, Chargebee, Recurly, or SaaSOptics) and CRM platforms (Salesforce preferred).
- Advanced Excel/Google Sheets skills for data analysis, reporting, and reconciliation of large datasets.
- Excellent attention to detail and a high degree of accuracy when processing complex billing schedules and adjustments.
- Strong written and verbal communication skills, with the ability to interact professionally with internal and external stakeholders.
- Ability to work independently in a fully remote environment during US business hours (EST/PST).