Deskripsi Pekerjaan
Join the Sinag Pawnshop team as a Branch Clerk and become an integral part of our trusted financial services network. In this pivotal role, you will serve as the face of our branch, ensuring smooth daily operations while providing exceptional service to our valued customers. You will work closely with the Leadman and Appraiser, assisting in the meticulous control of branch operating expenses to maximize efficiency and profitability.
Your daily responsibilities will include managing customer inquiries, processing pawn tickets and redemption transactions accurately, and maintaining a clean and organized workspace. You will also play a key role in inventory management, ensuring that all collateral is properly documented and secured. We are looking for a detail-oriented individual who can maintain high standards of honesty and integrity, as handling cash and valuables is a core aspect of this position. If you are looking for a stable career in the retail/finance sector with opportunities for growth, apply today.
Tanggung Jawab
- Assist the Leadman and Appraiser in controlling and monitoring the branch's operating expenses to ensure profitability.
- Process pawn tickets, renewals, and redemption transactions with high accuracy and speed.
- Provide exceptional customer service by greeting clients, answering inquiries, and resolving issues professionally.
- Manage inventory of collateral and merchandise, ensuring proper documentation and storage.
- Handle cash transactions, including counting money, making change, and balancing daily drawers.
- Maintain a clean, organized, and secure branch environment for both staff and customers.
- Update and maintain customer records and transaction logs in the system.
Kualifikasi
- High School Diploma or Vocational Certificate in Office Management, Retail, or a related field.
- At least 1 year of experience in a retail, customer service, or clerical role.
- Strong numeracy skills and the ability to perform basic accounting and math.
- Must be honest, trustworthy, and possess a high level of integrity when handling valuables and cash.
- Ability to work under pressure and meet daily targets in a fast-paced environment.
- Basic computer literacy and proficiency in using POS systems or office software.
- Willingness to work rotating shifts, including weekends, and holidays as needed.