Deskripsi Pekerjaan
Join HABIB Group as a Branch Manager for our Ar Rahnu Express operations in the bustling Klang Valley. This pivotal role combines strategic leadership with hands-on retail management to drive branch performance and customer satisfaction. You'll oversee daily operations, develop sales strategies, and ensure our brand standards shine through every customer interaction. In this fast-paced environment, you'll lead a dedicated team to achieve financial targets while maintaining HABIB's reputation for excellence in pawn and gold services. The ideal candidate thrives in dynamic settings, possesses strong business acumen, and is committed to delivering exceptional customer experiences that build long-term loyalty.
Tanggung Jawab
- Lead and motivate branch team to achieve sales targets and operational KPIs
- Develop and implement strategic sales plans to maximize branch profitability
- Ensure exceptional customer service standards and resolve escalations promptly
- Manage inventory control, security protocols, and compliance with company policies
- Monitor branch performance through regular analysis of sales data and customer feedback
- Foster a positive work environment through effective coaching and team development
- Coordinate with regional management to align branch activities with company objectives
Kualifikasi
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum 5 years retail management experience, preferably in pawn/gold industry
- Proven track record of achieving sales targets and team leadership
- Strong financial acumen with experience in P&L management
- Excellent communication and interpersonal skills
- Proficiency in retail management systems and inventory control
- Ability to work in a fast-paced environment with minimal supervision