Deskripsi Pekerjaan
Join JoyRide Superapp as a Branch Supervisor and lead our premium NAIA lounge operations! This pivotal role demands exceptional leadership skills to ensure seamless daily operations, exceptional customer experiences, and team excellence. You'll be the driving force behind our lounge's success, managing staff, optimizing processes, and maintaining the highest service standards in a fast-paced airport environment. As a key ambassador of our brand, you'll implement company policies, resolve complex customer issues, and drive operational efficiency. This position offers a unique opportunity to develop your management expertise while contributing to the travel industry's most innovative superapp. If you thrive in dynamic settings and possess a passion for hospitality leadership, this role is your gateway to professional growth with a forward-thinking company.
Tanggung Jawab
- Oversee daily operations of the NAIA lounge, ensuring exceptional service delivery and compliance with company standards
- Lead, train, and motivate a team of lounge staff to maintain high performance and customer satisfaction
- Monitor inventory, supplies, and equipment to ensure operational readiness and cost efficiency
- Implement and enforce safety protocols, company policies, and operational procedures
- Handle customer inquiries, resolve complaints, and enhance guest experiences through personalized service
- Prepare daily/weekly performance reports and analyze operational metrics for continuous improvement
- Coordinate with cross-functional teams to optimize service offerings and operational efficiency
Kualifikasi
- Minimum 2 years of supervisory or management experience in hospitality, retail, or service industry
- Proven track record in team leadership, staff training, and performance management
- Strong problem-solving skills with ability to make quick decisions in high-pressure environments
- Excellent communication and interpersonal skills for customer engagement and team coordination
- Proficiency in operational procedures, inventory management, and service standards
- Ability to work flexible hours including weekends, holidays, and overnight shifts
- Basic computer literacy for reporting systems and operational software