Deskripsi Pekerjaan
AS White is looking for a highly organized and detail-oriented Broker Assistant to join our growing team. In this pivotal role, you will be responsible for managing and coordinating renewal activities while providing essential support across policy administration and claims processes. We are committed to excellence and are seeking a proactive individual who can thrive in a dynamic environment and contribute to our company's success.
As a Broker Assistant, you will ensure the smooth operation of our brokerage services by maintaining accurate records and facilitating communication between clients and the underwriting team. This is an excellent opportunity to develop your career in the insurance industry while working for a company that values its employees. If you are passionate about administrative operations and client relations, we encourage you to apply.
Tanggung Jawab
- Manage and coordinate the renewal process for existing policies, ensuring all deadlines are met and documentation is accurate.
- Provide comprehensive support for policy administration, including data entry, document retrieval, and client file maintenance.
- Assist in the claims process by gathering necessary documents and communicating with claimants and insurance carriers.
- Act as the primary point of contact for brokers and clients, addressing inquiries and providing updates on policy status.
- Prepare and maintain detailed records of all transactions, renewals, and correspondence to ensure full audit readiness.
- Collaborate with the underwriting team to ensure policy conditions are met and to facilitate the issuance of new policies.
- Monitor outstanding tasks and follow up on pending items to prevent policy lapses.
Kualifikasi
- Minimum of 1-2 years of experience in an administrative role, preferably within the insurance, banking, or BPO sector.
- Familiarity with policy administration, renewals, and basic claims procedures is highly desirable.
- Excellent written and verbal communication skills in English.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
- High level of attention to detail and accuracy in data processing.
- Strong organizational skills with the ability to manage multiple priorities and meet strict deadlines.
- A customer-focused mindset with a professional and polite demeanor.