Deskripsi Pekerjaan
Are you a dedicated professional with a passion for healthcare excellence and operational efficiency? Our organization is seeking a motivated Business and Patient Care Executive to join our dynamic team in Johor Bahru. In this pivotal role, you will act as the primary point of contact for our patients, ensuring that every individual receives compassionate, efficient, and high-quality support while simultaneously contributing to the seamless administration of our business operations.
The ideal candidate is a multitasker who thrives in a fast-paced environment and possesses a unique blend of administrative prowess and interpersonal warmth. You will be instrumental in bridging the gap between clinical excellence and business success, ensuring that our facility operates at peak performance while maintaining the highest standards of patient satisfaction.
Tanggung Jawab
- Manage front-desk operations including patient reception, appointment scheduling, and registration.
- Provide exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
- Coordinate with medical staff to ensure smooth patient flow and timely consultation processes.
- Maintain accurate patient records and databases, ensuring full compliance with data privacy and healthcare regulations.
- Assist in daily business operations, including billing, basic accounting entries, and inventory management.
- Handle patient feedback and implement service improvements to enhance the overall patient experience.
- Prepare periodic operational reports to assist management in tracking performance metrics.
Kualifikasi
- Diploma or Degree in Business Administration, Healthcare Management, Nursing, or a related field.
- Minimum 1-2 years of experience in customer service, clinic administration, or healthcare support roles.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic hospital/clinic management software.
- Excellent communication skills in English and Bahasa Malaysia (Mandarin proficiency is a plus).
- Strong organizational skills with the ability to handle high-pressure situations.
- A compassionate, patient-centric mindset with a professional demeanor.
- Ability to work independently and as part of a collaborative medical team.