Deskripsi Pekerjaan
Launch your career in the prestigious banking and finance sector with Talentvis! We're seeking passionate Business Care Associates to deliver exceptional customer experiences in Singapore's Central Region. This role offers the perfect entry point into banking, where you'll handle client inquiries, resolve account issues, and build lasting relationships. Gain comprehensive exposure to financial products while developing expertise in customer service excellence and compliance standards. Our structured training program equips you with industry knowledge to thrive in a dynamic banking environment. Join our team to receive competitive compensation, career progression opportunities, and the satisfaction of helping clients navigate their financial journey.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve account-related issues and transaction discrepancies
- Process banking transactions with accuracy and adherence to compliance protocols
- Upsell banking products and services based on customer needs
- Maintain detailed customer records in banking systems
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for customer satisfaction and resolution rates
Kualifikasi
- Minimum GCE 'A' Level or Diploma qualification
- Strong communication and interpersonal skills
- Basic knowledge of banking products and financial services
- Ability to work in a fast-paced, target-driven environment
- Proficiency in Microsoft Office and customer service software
- Customer service experience preferred but not required
- Attention to detail with numerical accuracy