Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for streamlining processes and delivering exceptional client experiences? We are seeking a dynamic Business Operations & Client Support Executive to join our team in the vibrant hub of Bangsar South, Kuala Lumpur. In this role, you will act as the backbone of our operational success, ensuring seamless coordination between internal departments while serving as a primary point of contact for our valued clients.
The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment. You will be responsible for managing day-to-day administrative tasks, optimizing workflows, and ensuring that client needs are met with precision and professionalism. If you possess excellent communication skills, a knack for multi-tasking, and a commitment to operational excellence, we want to hear from you.
This position offers a unique opportunity to gain exposure across multiple business functions, making it the perfect role for a motivated individual looking to grow their career within a supportive and collaborative professional environment.
Tanggung Jawab
- Manage end-to-end client communications, ensuring timely resolution of inquiries and high levels of customer satisfaction.
- Coordinate cross-functional tasks between internal departments to ensure project timelines and operational objectives are met.
- Maintain and update internal databases, ensuring data accuracy and reporting integrity.
- Support management with operational documentation, process improvement initiatives, and administrative reporting.
- Monitor workflow efficiency and suggest actionable improvements to streamline daily business processes.
- Assist in the preparation of client-facing materials, proposals, and project updates.
- Handle scheduling, meeting coordination, and internal communication flow to keep teams aligned.
Kualifikasi
- Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum 1-2 years of experience in business operations, customer support, or office administration.
- Exceptional verbal and written communication skills in English (and preferably Malay/Mandarin).
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and modern CRM tools.
- Strong organizational skills with the ability to manage competing priorities effectively.
- Proven ability to maintain composure and professional excellence under pressure.
- A proactive mindset with a strong desire to learn and contribute to process improvements.